Welcome to Lomut Hardware, located in Makutano Town, Kapenguria, West Pokot, 30600 Kenya. By engaging with our physical store or online platform, you agree to the following Terms and Conditions, which govern your use of our services and purchases. These terms apply to all customers, whether shopping in-store or online, and outline our mutual obligations to ensure a fair and transparent experience. Please read carefully before making any purchases.

Acceptance of Terms

By purchasing products from Lomut Hardware, either in our physical store or through our online platform, you enter into a binding contract with us. This contract is formed when you place an order and we confirm acceptance, either through an in-store receipt or an online order confirmation email. These Terms and Conditions, along with any additional policies referenced (e.g., Privacy Policy, Return Policy), constitute the entire agreement between you and Lomut Hardware.

Order Process

For in-store purchases, the contract is complete upon payment and receipt issuance. For online orders, you submit an order via our website, and we confirm acceptance by sending a confirmation email or processing the order for delivery. We reserve the right to refuse or cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity, with prompt notification and refund if applicable.

Modifications to Terms

Lomut Hardware may update these Terms and Conditions to reflect changes in our operations or legal requirements. Updates will be posted on our website, and continued use of our services after changes constitutes acceptance. For significant changes, we may notify customers via email or in-store notices.

Collection and Use

Lomut Hardware is committed to protecting your personal information. We collect data such as your name, contact details, billing address, and payment information to process orders, deliver products, and provide customer support. For online purchases, we may also collect browsing data to enhance your shopping experience. Data is collected only with your consent or as necessary to fulfill our contract.

Storage and Security

Your data is stored securely on encrypted servers compliant with Kenyan data protection regulations, including the Data Protection Act, 2019. We implement industry-standard security measures, such as SSL encryption for online transactions, to safeguard your information against unauthorized access or breaches.

Sharing and Retention

We do not sell or share your personal data with third parties except as required to process orders (e.g., delivery services) or comply with legal obligations. Data is retained only for as long as necessary to fulfill the purpose of collection, typically up to 7 years for financial records, or as required by law.

Your Rights

Under the Data Protection Act, 2019, you have the right to access, correct, or delete your personal data. You may also request restrictions on data processing or object to certain uses. Contact us via our website or in-store to exercise these rights. For complaints, you may reach out to the Office of the Data Protection Commissioner in Kenya.

Accepted Methods

Lomut Hardware accepts various payment methods to ensure convenience. In-store, we accept cash and mobile payments (e.g., M-Pesa). Online, we offer secure payments via mobile money payment gateways. All transactions are processed in Kenyan Shillings (KES).

Pricing and Taxes

Product prices are displayed inclusive of applicable Value Added Tax (VAT) unless otherwise stated. Prices are subject to change without notice, but confirmed orders will be honored at the agreed price. Any additional delivery fees or taxes will be clearly indicated at checkout for online orders or at the point of sale in-store.

Payment Processing

For online orders, payment is required at the time of order placement. We use secure payment gateways to process transactions, ensuring your financial details are protected. In case of payment failure, we will notify you to retry or use an alternative method. For in-store purchases, payment is due at the time of purchase.

Refunds

If an order is canceled before dispatch (online) or within the return period (in-store), refunds will be processed to the original payment method within 7 business days. Refunds for faulty or incorrect items follow our Return Policy below.

Eligibility

Lomut Hardware offers returns or exchanges for eligible products within 14 days of purchase, provided items are unused, in original packaging, and accompanied by a valid receipt or order confirmation. Certain items, such as custom orders or perishable goods, are non-returnable unless defective.

Return Process

For in-store purchases, return the item to our Makutano Town store with your receipt. For online orders, contact our customer service team via our website to initiate a return. You may be responsible for return shipping costs unless the item is defective or incorrect. We inspect returned items to ensure they meet eligibility criteria before processing.

Refunds and Exchanges

Approved returns can be refunded to the original payment method or exchanged for another product of equal or lesser value. Refunds are processed within 7 business days of item receipt. For defective products, we offer a full refund or replacement, including any shipping costs, in compliance with Kenyan consumer protection laws.

Non-Returnable Items

Items damaged due to misuse, altered products, or those without proof of purchase are not eligible for return. We reserve the right to refuse returns that do not comply with this policy.

Product Availability

All products are subject to availability. If an item is out of stock, we will notify you promptly and offer a refund or alternative product. Lomut Hardware is not liable for delays caused by supplier issues or unforeseen circumstances.

Delivery

Online orders are delivered within Kenya, with estimated delivery times provided at checkout. We are not responsible for delays due to third-party couriers, customs issues, or incorrect address details provided by the customer. Risk of loss transfers to you upon delivery.

Limitation of Liability

Lomut Hardware is not liable for indirect, incidental, or consequential damages arising from the use of our products or services, including but not limited to loss of profits or property damage, except where prohibited by law. Our liability is limited to the purchase price of the product.

Governing Law

These Terms and Conditions are governed by the laws of Kenya. Any disputes will be resolved through negotiation or, if necessary, in Kenyan courts.

Contact Us

For questions or complaints regarding these terms, contact Lomut Hardware at our Makutano Town store, via our website’s contact form, or through our customer service line during business hours (Monday to Saturday, 8:00 AM to 5:00 PM EAT).

By shopping with Lomut Hardware, you acknowledge and agree to these Terms and Conditions, ensuring a fair and transparent transaction for all parties.